China CITIC Bank was established in 1987, was called China CITIC Industrial bank in the old time, which is one of the new commercial bank after China's reform and opening, also is the first commercial bank in the domestic and international financial markets. It repeatedly hit over the first of China's modern financial history and quickly famous over the world. With China's rapid economic development, CITIC Industrial Bank in China's financial market reforms growing up. In August 2005, it officially changed the name to "China CITIC Bank." In December 2006, with China CITIC Group and CITIC International Financial Holdings Limited shareholders, CITIC Bank Co., Ltd. was formally established. The same year, It established strategic cooperative relations with Europe's leading banks Banco Bilbao Vizcaya Argentaria (BBVA) for complementary advantages. 27th, April, 2007, China CITIC Bank in Shanghai Stock Exchange and the Hong Kong Stock Exchange listing of a successful synchronization. After two decades of development, China CITIC Bank got the most powerful capital strength of the commercial banks, is one of a fast growing and has a strong overall competitiveness of the national commercial bank.
China CITIC Bank building call centers, the national access number is 95558. Customer by dialing the access number, can be done automatically or complete the service manually to acheive all kinds of banking business. China CITIC Bank's Telephone Banking is a mature, complex systems, has been on-line service for many years.
Meanwhile, with the development of networks, China CITIC Bank is also open the internet services. The construction of online banking step by step and more functional. Compared with the telephone banking, online banks have many natural advantages, but one thing needs to be considered, the lack of business process of handling and instante communication between customers and staff.
Now, WebCall is solving the problem. After the accomplishment, to achieve:
Customers can get voice communication help from staff any time when they doing online services. Especially It’s though the internet instead of making phone call.
Design Features:
1. Soft phone. Active the soft phone on each computer in the system to be easy controlled.
2. Setting a soft switch, accepting all the phone calls from internet.
3. Trunk Gateways. VoIP soft switch sent the phone calls which from internet to trunk gateways. One end connect to the call center of the bank.
By those 3 points above, the phone calls can be directly sent to manual help in the call center. On the other side, the customers also can communicate with staff online by just using the earphone.
The construction picture is below:
Achievements:
1. Logon onto the netbanking, download the soft phone(software)
2. Communicate with the staff just simply click the button on the website.
3. When customers starting calling, system will automatically memorize the card number customer entered before when they logon on to it.
4. Mutual choice on the website, easy for customers to choose instead of following the voice instruction step by step.
Excellent quality of voice communication though the internet, nothing difference with normal phone calls. |